Please allow up to 3 working days for dispatch from the time of order, however we will always try to dispatch AS SOON AS POSSIBLE.
PLEASE NOTE. The plants may lose some leaves during transit.
*[If you have any problem receiving your package, please let us know, we will take care of things. ]
TIPS
1 Most succulents prefer warm temperatures (10C-25C) and are not able to withstand freezing temperatures.
2 Water every 2-4 weeks depending on the plant size, succulents tend to thrive in dry climates and don’t like a lot of humidity.
3 Good sunlight gives succulents more vibrant colours, when succulents are lacking in sunlight they will be dull or green.
WHAT ARE SUCCULENTS?
Succulents are a group of plants that store water in their leaves. The leaves tend to be thick and fleshy, but some genus and species have thicker leaves than others. Succulents tend to thrive in dry climates and don’t like a lot of humidity. As with any other plant, proper watering will ensure the best growth and flowering. While they do need water to survive, they can endure extended periods of drought, relying on the stored water and nutrients in their leaves. If their roots are sitting in water for too long they will start to rot and die.
OTHER
Any Questions please don’t hesitate to contact.
DIY succulent Garden (Complete set of 8 heads, pot & soil)
Thank you for shopping with Pengsucculents! We want you to be completely satisfied with your purchase. Please read our policy below for returns and refunds:
**30-Day Return Policy:**
You have up to 30 days from the date of purchase to return eligible items for a refund. To be eligible for a return, your succulent must be in its original condition and packaging, and no damage.
**How to Initiate a Return:**
1. Contact our customer service team at pengsucculents@outlook.com within 30 days of receiving your succulent.
2. Provide your order number and details about the product you would like to return.
3. Our team will guide you through the return process and provide you with the necessary instructions.
**Refund Process:**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
**Exclusions:**
Damaged succulents are not eligible for return. Please check your succulents upon receipt and contact us immediately if there are any issues.
**Shipping Costs:**
Customers are responsible for the cost of return shipping, except in cases where the return is due to our error or a defective product.
If you have any questions about our return and refund policy, please contact us at pengsucculents@outlook.com.
Thank you for choosing Pengsucculents for your succulent needs!
**Shipping Information**
At Pengsucculents, we strive to deliver a seamless and reliable shipping experience. Please find essential shipping details below:
**Shipping Method:**
We use Royal Mail 48 tracked services to guarantee the secure and timely delivery of your succulents. This service provides tracking information for you to monitor the status of your shipment.
**Packaging Excellence:**
Our team takes pride in meticulous packaging, ensuring your succulents arrive in perfect condition. Each order is carefully prepared to withstand the journey and protect your plants.
**Shipping Costs:**
The shipping cost for each listing will be displayed during the checkout process. Prices may vary depending on the shipping provider and any applicable promotions or discounts.
**Estimated Delivery Time:**
Once dispatched, expect delivery within the timeframe specified by Royal Mail 48 tracked services. Track your shipment for real-time updates on delivery status.
**International Shipping:**
Currently, we only offer shipping within the United Kingdom. We regret to inform you that international shipping is not available at the moment.
**Contact Information:**
For any inquiries or assistance, please reach out to our customer service team at Pengsucculents@outlook.com.
**Shipping Provider Updates:**
Be aware that shipping costs and providers may change. Any adjustments will be reflected on the individual product listings.
Thank you for choosing Pengsucculents for your succulent needs